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FAQs

What artists does HawaiiArt.com show for?

HawaiiArt.com features artists who live and create in Hawaii. We also include the work of a small number of mainland artists to honor their longstanding relationship with our gallery.

 Returns Policy

You may return any item in unblemished condition within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for the artist to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 Shipping

Expected shipping times have been set by each artist and are indicated on each item page.  Your art will be professionally packed, insured, and shipped directly to you from the artist's studio or gallery. Artwork is primarlly shipped via the United States Postal Service although UPS, FedEx, or DHL may be used under special circumstances. If you require a particular shipping services for any reason, please contact us and the artist will make every attempt to accommodate your specifications.

Our artists can ship to virtually any address in the world.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

After entering your location during the checkout process, you will be provided with your shipping cost. This figure has been calculated based on the artist’s guidelines for the weight and packaging requirements for the specific piece you have selected.

On your shopping cart page, you have the option to change your artwork’s delivery from Standard to Express shipping for an additional cost. The total shipping amount will be shown before your bill is finalized.

 What if my artwork arrives damaged?

No one takes better care of your art then the artist who created it. In the rare occasion when your item arrives damaged, please contact us and the artist will assist you in replacing the damaged work (if multiple editions are available), crediting your account towards the purchase of another item, or a full refund.

How can I show my art on HawaiiArt.com?

The first requirement is that you are an established artist who lives and creates in Hawaii. If you fit that description, we would like to consider your artwork for inclusion in our gallery. We are always looking for authentic technique in our traditional Hawaiian crafts, and new and exciting visions for our contemporary offerings.

We go out of our way to make being a part of HawaiiArt.com an easy experience for you. Our artists have full control of their work on our site and there is no limit for how much work you can show. To learn more about how HawaiiArt.com can works, visit Our Blog.

If you would like to be considered for display on HawaiiArt.com, please email us 5 - 10 images.

Is your company located in Hawaii?

HawaiiArt.com is a locally owned and operated business located on the Island of Oahu. Our physical address is 1888 Kalakaua Ave. Ste. C312 Honolulu, Hawaii 96815. Because we are located in Hawaii, we are able to maintain close relationships with every artist we show and are in touch with the local art scene. If you are interested in a work of art on our site, and live or are visiting the islands, we are happy to arrange a live showing of the work with an artist or representing gallery.

Can I order by phone instead?

Yes, you are welcome to order from our gallery in the manner that makes you feel the most comfortable. Although we have gone the extra mile to protect your privacy and security during transactions on our website, we understand that some customers may choose to order off-line. If you prefer to avoid on-line transactions, please call us toll free at 1(800)780-0805 so that a sales representative can help you complete your purchase.

Do I have to pay tax on my purchase?

Only pieces delivered to addresses in Hawaii will be taxed. If you live in the State of Hawaii, your total purchase price will include a tax amount of 4.5%.

What if I do not understand an art-related term?

We recognize that you want to make your purchase with the confidence that comes with truly understanding the various subtleties and characteristics unique to your art. If you have any questions regarding the terms used to describe the artwork that you are considering, Contact us or click Contact the Artist on the artwork page and the artist will reply to your question within 24 hours.

What is a Giclée print?

A Giclée, derived from the French term meaning "spray of ink," is a revolutionary and new printing process. The Giclée process creates the finest digital prints that can be created off an original. An original piece of artwork must first be converted into digital format by, for example, scanning. After attaching the blank paper or canvas on to a drum, a digital ink jet printer sprays a fine stream of ink – more than four million droplets per second – onto the paper, exactly duplicating the original image. The artist completes the process by applying UV light resistant coatings on top of the digital reproduction. The apparent resolution of the digital print is 1,800 dots per inch, which makes these prints as fine in quality as their originals. Since no screens are used in Giclee printing, the prints have a higher resolution than lithographs and a more dynamic color range.

What forms of payment do you accept?

You may pay for your purchase using any major credit card, including Visa, Mastercard, Discover, and American Express. Please contact us to make special arrangements if you prefer paying by check or money order.

Security

Our Newsletter

The email address you provide will only be used to send you special offers from HawaiiArt.com. We will never share your email address with any other company or person. You may remove your email address from the list at anytime by clicking the unsubscribe link located at the bottom of every newsletter.

Website Privacy

When you place your order on HawaiiArt.com, we do not require that you sign up for membership or create an account. This makes your shopping experience quick and easy, while reassuring you that none of your personal billing information is stored on our website.

All of your personal information such as your name, address, email, and phone number – is encrypted through our direct customer-to-gallery SSL (Secure Socket Layer) communication system, ensuring its security as it is transmitted electronically. Nobody can read or access your information other than us, and we will use it only to contact you regarding your order.

We store your name, address, and phone number for the purposes of completing your transaction only and will never share it with any third party. HawaiiArt.com does not store any credit card information.



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