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Frequently Asked Questions
Send all questions to art@hawaiiart.com
- What artists does HawaiiArt.com show for?
- How can I show my art on HawaiiArt.com?
- Is your company located in Hawaii?
- Can I order artwork by phone instead?
- Do I have to pay tax on my purchase?
- Can you help me locate an item that is not on HawaiiArt.com?
- What if I do not understand an art-related term?
- What is a Giclée print?
- Do you ship internationally?
- What forms of payment do you accept?
- How are prices set at HawaiiArt.com?
Our Guarantee
Shipping
Security
Frequently Asked Questions
What artists does HawaiiArt.com show for?
HawaiiArt.com features artists who live and create in Hawaii. We also include the work of a small number of mainland artists to honor their longstanding relationship with our gallery.
How can I show my art on HawaiiArt.com?
The first requirement is that you are an established artist who lives and creates in Hawaii. If you fit that description, we would like to consider your artwork for inclusion in our gallery. We are always looking for authentic technique in our traditional Hawaiian crafts, and new and exciting visions for our contemporary offerings.
We go out of our way to make being a part of HawaiiArt.com an easy experience for you. Our artists have full control of their work on our site and there is no limit for how much work you can show. To learn more about how HawaiiArt.com can works, visit Our Blog.
If you would like to be considered for display on HawaiiArt.com, please email us 5 - 10 images.
Is your company located in Hawaii?
HawaiiArt.com is a locally owned and operated business located on the Island of Oahu. Our physical address is 1888 Kalakaua Ave. Ste. C312 Honolulu, Hawaii 96815. Because we are located in Hawaii, we are able to maintain close relationships with every artist we show and are in touch with the local art scene. If you are interested in a work of art on our site, and live or are visiting the islands, we are happy to arrange a live showing of the work with an artist or representing gallery.
Yes, you are welcome to order from our gallery in the manner that makes you feel the most comfortable. Although we have gone the extra mile to protect your privacy and security during transactions on our website, we understand that some customers may choose to order off-line. If you prefer to avoid on-line transactions, please call us toll free at 800.780.0805 so that a sales representative can help you complete your purchase.
Do I have to pay tax on my purchase?
Only pieces delivered to addresses in Hawaii will be taxed. If you live in the State of Hawaii, your total purchase price will include a tax amount of 4.166%.
Can you help me locate an item that is not on HawaiiArt.com?
We have relationships with artists and galleries throughout Hawaii. Contact us if you need help finding that perfect piece of Hawaiian art or have specific requirements or applications. If we can't help, we will put you in touch with an artist or professional who can.
What if I do not understand an art-related term?
We recognize that you want to make your purchase with the confidence that comes with truly understanding the various subtleties and characteristics unique to your art. If you have any questions regarding the terms used to describe the artwork that you are considering, Contact us or click Contact the Artist on the artwork page and the artist will reply to your question within 24 hours.
A Giclée, derived from the French term meaning "spray of ink," is a revolutionary and new printing process. The Giclée process creates the finest digital prints that can be created off an original. An original piece of artwork must first be converted into digital format by, for example, scanning. After attaching the blank paper or canvas on to a drum, a digital ink jet printer sprays a fine stream of ink – more than four million droplets per second – onto the paper, exactly duplicating the original image. The artist completes the process by applying UV light resistant coatings on top of the digital reproduction. The apparent resolution of the digital print is 1,800 dots per inch, which makes these prints as fine in quality as their originals. Since no screens are used in Giclee printing, the prints have a higher resolution than lithographs and a more dynamic color range.
Yes, HawaiiArt.com artists will ship to anywhere in the world. You are welcome to place your order using our secure website or by telephone. If you have questions about your unique shipping needs, please contact us.
What forms of payment do you accept?
You may pay for your purchase using any major credit card, including Visa, Mastercard, Discover, and American Express. Please contact us to make special arrangements if you prefer paying by check or money order.
How are prices set at HawaiiArt.com?
Prices at HawaiiArt.com are set by the artists. Our artists guarantee that the work they list in our gallery is not available at a lower price at any other location.
Our Guarantee
What if I dont like the item after it arrives?
If you are not satisfied with your purchase for any reason, you can return the item within 7 days to the artist for a full refund. This offer is avaiable on every piece of art we sell unless the item is a special order or the artist has indicated otherwise on the artwork page. Contact us prior to sending your return. The artwork must be returned to the artist in unblemished condition. Insurance is highly recommended as we will not be able it issue your refund if postal damage occurs and insurance was not purchased. After the artist confirms that the item has been returned in its original condition, HawaiiArt.com will issue you a full refund including your original shipping costs.
What if my artwork arrives damaged?No one takes better care of your art then the artist who created it. In the rare occasion when your item arrives damaged, please contact us and the artist will assist you in replacing the damaged work (if multiple editions are available), crediting your account towards the purchase of another item, or a full refund.
Shipping
After entering your zip code or country during the checkout process, you will be provided with your shipping cost. This figure has been calculated based on the artist’s guidelines for the weight and packaging requirements for the specific piece you have selected. Occasionally an artist will offer a discount, or an individual piece will require special shipping considerations due to its shape, size, or fragility. On your shopping cart page, you have the option to change your artwork’s delivery from Standard to Express shipping for an additional cost. The total shipping amount will be shown before your bill is finalized.
Your art will be professionally packed, insured, and shipped directly to you from the artist's studio or gallery. Artwork is primarlly shipped via the United States Postal Service although UPS, FedEx, or DHL may be used under special circumstances. If you require a particular shipping services for any reason, please contact us and the artist will make every attempt to accommodate your specifications.
How long does it take for my art to arrive?
Unless otherwise indicated on the artwork’s product description page, each piece is shipped within 7 days of your order date. As part of the shipping process, the tracking number for your order will be provided to you when available.
Security
The email address you provide will only be used to send you special offers from HawaiiArt.com. We will never share your email address with any other company or person. You may remove your email address from the list at anytime by clicking the unsubscribe link located at the bottom of every newsletter.
When you place your order on HawaiiArt.com, we do not require that you sign up for membership or create an account. This makes your shopping experience quick and easy, while reassuring you that none of your personal billing information is stored on our website.
All of your personal information such as your name, address, email, and phone number – is encrypted through our direct customer-to-gallery SSL (Secure Socket Layer) communication system, ensuring its security as it is transmitted electronically. Nobody can read or access your information other than us, and we will use it only to contact you regarding your order.
We store your name, address, and phone number for the purposes of completing your transaction only and will never share it with any third party. HawaiiArt.com does not store any credit card information.